FAQ

Sea Moss & Sea Moss Products

What is seamoss, and what are its benefits?

Seamoss, also known as Irish moss, is a type of red algae found in the ocean. It’s renowned for its potential health benefits, which include supporting immune function, promoting skin health, aiding digestion, and providing essential minerals and nutrients.

How is your seamoss sourced?

Our seamoss is responsibly sourced from the Indian Ocean, known for its pristine waters. We carefully select naturally harvested seamoss to ensure the highest quality for our products.

What types of seamoss products do you offer?

We offer a diverse range of seamoss products, including supplements and skincare items. Our products are designed to help you integrate the benefits of seamoss into your daily wellness routine.

Are your products suitable for all dietary preferences?

Yes, our products are suitable for a variety of dietary preferences, including vegan and vegetarian lifestyles. They provide a natural way to enhance your well-being.

How do I use seamoss products?

Our product labels provide clear usage instructions. Generally, our supplements can be added to beverages or meals, and skincare items can be applied according to the product guidelines.

Shipping & delivery

Do you offer international shipping?

Yes, we offer international shipping to bring the benefits of seamoss products to customers worldwide. Shipping options and fees will be provided during the checkout process.

What are your shipping options?

We offer several shipping options to accommodate your needs. These include standard shipping (3-5 business days), express shipping (1-2 business days), and international shipping options. You can choose the one that best suits your requirements during the checkout process.

How much does shipping cost?

Shipping costs vary depending on the shipping method selected, the destination, and the weight of the package. You can calculate the shipping cost for your order at the checkout page before making a payment.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount. The minimum order amount for free shipping may vary, so please check our current promotions for details.

How long does it take for my order to be processed and shipped?

We typically process orders within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location and the shipping method selected.

What should I do if my order is delayed or hasn't arrived?

We apologize for any delays in your shipment. If your order hasn’t arrived within the estimated delivery time, please contact our customer support team. We’ll investigate the issue and provide you with an update on your order’s status.

Can I change my shipping address after I've placed an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.

What happens if I'm not home when my order is delivered?

If you’re not home at the time of delivery, the carrier will typically leave a delivery attempt notice or may attempt redelivery. You can also contact the carrier to arrange a convenient delivery time or pick-up location.

Do you offer expedited shipping for urgent orders?

Yes, we offer expedited shipping options for customers who need their orders quickly. Please select the express shipping option during checkout to ensure faster delivery.

Payment

What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and more. You can select your preferred payment option during the checkout process.

Is my payment information secure?

Yes, we take your security seriously. We use industry-standard encryption technology to protect your payment information, and we do not store your payment details on our servers.

Do you offer any discounts or promotional codes?

Yes, we periodically offer discounts and promotional codes. You can enter a valid code during the checkout process to apply the discount to your order.

When will my credit card be charged for my order?

Your credit card will be charged as soon as you place your order. This is to ensure that your items are reserved and ready for shipment.

Can I change my payment method after placing an order?

Unfortunately, once an order is placed, you cannot change the payment method. If you encounter any issues or need assistance, please contact our customer support team.

Do you offer installment or payment plans?

At this time, we do not offer installment or payment plans. Payment is required in full at the time of purchase.

Is there a minimum order amount for online purchases?

No, we do not have a minimum order amount for online purchases. You are welcome to order any quantity of our products.

What should I do if my payment is declined?

If your payment is declined, please double-check that your payment information is entered correctly, and that your card is valid. If the issue persists, contact your bank or financial institution for assistance.

Can I get a refund if I return a product?

Yes, we have a refund policy for returned products. Please review our return policy for details on how to initiate a return and the conditions for refunds.

Do you store my payment information for future purchases?

No, we do not store your payment information for security reasons. Each time you make a purchase, you will need to enter your payment details.

Return & refunds

What is your return policy?

Our return policy allows you to return products within 7 days from the date of purchase. For detailed information on our return policy, please visit our return policy page.

Can I return a product if I change my mind or am unsatisfied with it?

Yes, we accept returns for products that you are unsatisfied with. Please review our return policy for conditions and instructions on how to initiate a return.

I am having an issue with paying at checkout.

If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases.

If you have further problems, please contact our customer service.

How do I initiate a return?

To initiate a return, please follow the steps outlined in our return policy page. This page provides detailed instructions on the return process, including how to contact our customer support team.

Do I need to pay for return shipping?

The responsibility for return shipping costs may vary depending on the reason for the return and our specific return policy. Please refer to our return policy for details.

How long does it take to process a return and receive a refund?

Once we receive your returned item, it typically takes 14 days days to process the return and issue a refund. Refunds are usually credited back to the original payment method.

Can I exchange a product for a different one?

We do offer exchanges for certain products. Please check our exchange policy for details on which products are eligible for exchanges and how to request one.

What if my product is damaged or defective?

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the specific situation.

Can I return a personalized or custom-made item?

Generally, personalized or custom-made items are non-returnable unless they are damaged or defective. Please review our return policy for details on exceptions.

How will I receive my refund?

Refunds are typically issued to the original payment method you used for the purchase. Please allow a few business days for the refund to reflect in your account.

Can I return an item that I bought in-store through your online return process?

In most cases, items purchased in-store and online are subject to different return processes. Please contact our customer support team to determine the appropriate procedure for returning an in-store purchase.

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