Shipping Policy

Processing Time

All orders are typically processed within 1-2 business days after payment confirmation. Please note that processing may take longer during peak seasons and holidays.

Shipping Rates

Shipping rates vary depending on the destination, weight, and size of the package. Shipping costs will be calculated and displayed during the checkout process.

Order Tracking

You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Shipping Methods

We offer several shipping options for your convenience. The available shipping methods will be displayed during the checkout process.

Estimated Delivery Time

The estimated delivery time depends on the shipping method selected and your location. Once your order is shipped, you will receive a confirmation email with tracking information. International orders are processed between 3-5 business days while local orders are processed on the same day or next business day.

Shipping Delays

While we strive to meet our estimated delivery times, please note that unforeseen circumstances (e.g., weather conditions, customs delays) may cause delays beyond our control. We appreciate your patience in such situations.

Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

Shipping Destinations

We currently ship globally. We have partnered with DHL Global to bring our amazing products to your doorstep – regardless of your location on the map.

International Orders

International customers are responsible for any customs duties, taxes, or import fees associated with their orders. We cannot predict or control these charges, so please check with your local customs office for more information. Send us an email at info@riconeessentials.com for us to request for the custom charges on your behalf.

Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or canceled.

Contact Information

  • If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact us:
  • Email: support@riconeessentials.com
  • Phone: +254746131478